Frequently Asked Questions

YES! Your OCD Solutions needs YOU to help make decisions as we transform your space together. Your input ensures that items are kept, donated, or discarded according to your comfort level and preferences.

We can also work independently once the session begins — sending updates, photos, and check-ins as needed. You are welcome to stay the whole time, step out, or leave and come back as much as you want during the session.We’ll keep the process moving smoothly while making sure every decision still reflects your goals. 

If a project requires additional time, extra hours can be added at our standard hourly rate. This will be addressed during the initial consultation. 

During the initial consultation we begin with an Assessment Phase:

• Identify Your Goals and Priorities: We discuss what success looks like for you—whether it’s clarity, improved functionality, or reduced clutter.
• Timeline Considerations: Your timeline depends on the project size, volume of items, and your decision-making speed. 
• Space(s) Walk-Through: We review your space(s) to understand the layout, assess volume, and identify any challenges.
• Safety and Accessibility: Any potential safety concerns or accessibility issues are identified and addressed promptly.
• Existing Systems Review: We evaluate functionality of the storage systems and organizational tools currently available on your premises.

Each session typically follows the framework below:

1. Quick Check-In: We start by re-affirming your goals, checking in on your feelings, and confirming any priorities.
2. Hands-On Decluttering: This involves sorting and collaborative decision-making to effectively reduce clutter.
3. Organization: We create tailored systems that are functional and specific to your space.
4. Review: Finally, we walk through the decluttered area and discuss next steps to ensure the space meets your expectations.

Clients are encouraged to use existing bins, shelves, and containers. If new supplies are needed or recommended, the client may purchase them independently or request sourcing assistance from Your OCD Solutions.

Your OCD Solutions does not haul away donations or trash. We will provide you with resources for donation drop-off centers and trash pick up programs. Your OCD Solutions will also refer any third party providers deemed necessary for the decluttering process. 

Your OCD Solutions ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, how it’s protected, and your rights regarding your personal data. By using our website or services, you agree to the terms of this policy.

1. Information We Collect

We collect the following types of information:

A. Information You Voluntarily Provide

• Name, email address, and phone number
• Service inquiry details submitted through forms
• Scheduling or booking information
• Payment details (processed securely through third‑party providers—we do NOT store full payment card information)

B. Automatically Collected Information

Our website may automatically collect:

• IP address and device information
• Browser type and settings
• Pages visited, time spent on the site, and navigation patterns
• Cookies and similar tracking technologies

C. Photos or Videos

• Photos/videos of spaces (never faces, bodies, or identifying information)

2. How We Use Your Information

We use collected information to:

• Provide and manage services
• Communicate regarding appointments, quotes, or follow‑ups
• Improve website functionality and user experience
• Process payments securely
• Send updates or marketing communications (only with consent)
• Maintain internal records

3. Sharing of Information

We do not sell, rent, or trade your personal information. We may share limited information with trusted service providers, such as:

• Payment processors
• Scheduling or invoicing platforms
• Website hosting or analytics services

These partners only receive the information necessary to perform their service and must protect your data.

4. Data Security

We implement industry‑standard measures to safeguard your personal information, including:

• Encrypted website connections (HTTPS)
• Secure third‑party payment processing
• Restricted access to client information

However, no system can guarantee 100% security, and you acknowledge use at your own risk.

5. Cookies & Tracking Technologies

Our website may use cookies or analytics tools (such as Google Analytics) to:

• Understand site usage
• Improve performance
• Enhance user experience

You may disable cookies in your browser settings at any time.

6. Your Rights

You have the right to:

• Request a copy of your personal data
• Request corrections or updates
• Request deletion of your data
• Opt out of marketing emails or texts

To exercise your rights, contact us at the email below.

7. Data Retention

We retain personal information only as long as necessary for:

• Providing services
• Legal or accounting requirements
• Client records and follow‑up

8. Links to External Sites

Our site may contain links to third‑party websites. We are not responsible for their privacy practices, content, or policies.

9. Changes to This Policy

We may update this Privacy Policy at any time. The latest version will always be posted here with the updated date.

10. Contact Information

If you have questions or requests regarding this Privacy Policy, please contact:

Your OCD Solutions
Email: aaron@YourOCDSolutions.com

Last Updated: 11/24/25